What is a Call Center?

You might ask what is a Call Center?  Here are some definitions gathered from different sources:

• a center equipped to handle a large volume of telephone calls (especially for taking orders or serving customers)
  wordnetweb.princeton.edu/perl/webwn
• A call center or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is operated by a company to administer incoming product support or information inquiries from consumers.                                                         en.wikipedia.org/wiki/Call_Center
• A business location where a person can call for such things as customer service, to place an order, etc; A business location where large numbers of telemarketing calls are placed.
  en.wiktionary.org/wiki/call_center
• A centralized office where calls are transmitted and received.
  www.fusionbposervices.com/glossary.html
• A company, or department of a company, that offers operator-supported voice services. A large number of operators handle inbound calls via a hotline and/or outbound calls as part of a direct marketing campaign.
  www.annualreport2008.telekom.de/en/co/glossar/index.php
• A help desk where customers can communicate by telephone, fax, and e-mail.
  ecommerce.etsu.edu/Glossary.htm
• A  call center is a facility that answers inbound, or places outbound telephone calls. Call centers, also known as contact centers or customer care centers, use sophisticated software to provide a full range of services.
  on-linetechnologies.com/directResponseTerms.php
• An establishment that takes telephone orders and forwards them either directly to the merchant or to a fulfillment center. Common uses are DRTV (Direct TV) and Radio Broadcast campaigns.
  achsolutionsgroup.com/glossary.php
• An organization that handles a high number of customer interactions including requests, information, provisioning, sales or services via the telephone or multiple contact channels either through inbound transactions, outbound transactions or both.
  campus.blueprintaudits.com/mod/glossary/view.php