Here are some commonly asked questions:
* Why are you here?! (never say ’’to attend this interview!’’. Say something like ’’I’m here to seek the position of.....in......’’)
* Tell me something about yourself (always asked. Never say what’s already mentioned in your CV. You may talk about your birthplace, your family and your personal interests. Keep the entire answer to 5 or 6 lines maximum).
* What are your strength and weaknesses?
* What is your work objective?
* In one sentence, tell me something about your personality.
* When do you get angry?
* How quickly do you react to a decision?
* Tell me something about your earlier company and your role in it.
* Are you willing to work night-shifts? or in a shifting schedule?
* What is a BPO? or what is a call center?
* Distinguish between inbound and outbound calls
* What does ’’customer-satisfaction’’ mean to you?
* Give me an instance when a customer appreciated your service.
* Why do you want to work in a BPO?
* What is the biggest challenge facing the BPO industry today?
* What, according to you, is the most important requisite of a call-center agent?
* Why do you want to work in our company?
* Why should we employ you?
* What do you know about our company?
* What will you do if you’re not selected for this job?
It’s always better to be prepared.
Regularly practice mock-interviews before the mirror or with your friend. You’ll be able to notice your flaws and correct them instantly.
Are you over 40? Single, divorced or married? Think this BPO stuff will reject you because you are ’old’? Relax, chill! There are so many like you working in call-centers today and enjoying. Convince the interviewers that you are deeply motivated to have a career in this fast-rising industry for ABC reasons. It’s usually the young who perspires the companies because they are more prone to job-hopping after just 3 months. So, you stand a better chance to get IN.
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