The Oxford Dictionary defines it as a face-to-face meeting, for the purpose of assessing the qualifications of a candidate for jobs or admission to educational institutions or for the purpose of obtaining statement or opinion of any respected person.
Nowadays, several success formulas have come out to see your victory during these stressful moments of an interview. But they would fail if you do not prepare yourself beforehand and practice. These are not any difficult tasks. They will require just 30 minutes of your 24 hours. So, read my points and tell me whether they did come to your aid.
Nowadays, several success formulas have come out to see your victory during these stressful moments of an interview. But they would fail if you do not prepare yourself beforehand and practice. These are not any difficult tasks. They will require just 30 minutes of your 24 hours. So, read my points and tell me whether they did come to your aid.
’’The BPO industry is booming’’ boasts yesterday’s newspaper for the nth time.
Industry sources say that 750 candidates are being recruited every day (actual figures are more than that). So, this industry is here to stay unless an Armageddon happens.
Over the past few years, I had the opportunity to show my attractive resume and attend interviews at reputed bigwigs like Accenture, Convergys, Stream, Aegis Peoplesupport, and etc... These are the usual steps in a call center job interview:
Industry sources say that 750 candidates are being recruited every day (actual figures are more than that). So, this industry is here to stay unless an Armageddon happens.
Over the past few years, I had the opportunity to show my attractive resume and attend interviews at reputed bigwigs like Accenture, Convergys, Stream, Aegis Peoplesupport, and etc... These are the usual steps in a call center job interview:
STEP 1 - Voice/Passage Reading
You will be given a passage or a simple topic to speak on.
Required - Excellent fluency in English. Remember, the keyword is ’’excellent’’.
They look at your ability to converse easily without much grammatical errors, stammers, stutters, & other pauses. Don’t put on a fake foreign accent to impress them (you can be rejected on-the-spot). On selection, they give you the requisite accent training. So, simply speak in a neutral accent without excess MTI (Mother-tongue influence).
STEP 2 - Written Test
Multiple choice questions consisting of English language, Numerical ability, Logical reasoning and Computer awareness.
English language - basic grammar, antonyms, synonyms and so on.
Numerical ability - simple Maths like selling price & cost price, ratios, percentages and so on.
Computer awareness - basic Internet knowledge and there may be a typing speed test too. Don’t fret if you’re average here. You will be trained after selection.
You will be given a passage or a simple topic to speak on.
Required - Excellent fluency in English. Remember, the keyword is ’’excellent’’.
They look at your ability to converse easily without much grammatical errors, stammers, stutters, & other pauses. Don’t put on a fake foreign accent to impress them (you can be rejected on-the-spot). On selection, they give you the requisite accent training. So, simply speak in a neutral accent without excess MTI (Mother-tongue influence).
STEP 2 - Written Test
Multiple choice questions consisting of English language, Numerical ability, Logical reasoning and Computer awareness.
English language - basic grammar, antonyms, synonyms and so on.
Numerical ability - simple Maths like selling price & cost price, ratios, percentages and so on.
Computer awareness - basic Internet knowledge and there may be a typing speed test too. Don’t fret if you’re average here. You will be trained after selection.
STEP 3 - Listening Test
A tape will be played once. You will be listening to a simple English conversation by 2 persons. You are given a multiple-choice question paper based on the conversation. For each question, tick the most relevant choice. You will not get another chance to listen to the tape.
A tape will be played once. You will be listening to a simple English conversation by 2 persons. You are given a multiple-choice question paper based on the conversation. For each question, tick the most relevant choice. You will not get another chance to listen to the tape.
Note – This is another very important qualifying round. Be very attentive and do your best.
FINAL STEP 4 - The HR Interview
This ultimate round can either be direct face 2 face meeting or via telephone.
Two of the HR (Human Resource) personnel will interview you, asking you about yourself, your earlier work experiences (if any) and your general views on BPO’s or Call Centers. Either way, please remember, your English will be checked. Keep a neutral accent and act confident.
Usually, they are of your age (25-30, not a grandpa). But, don’t let their youth fool you. They’re like hawks eyeing your body language and ever-alert to every word you say.
Dress light-colored formal shirts, formal shoes, and a pleasing smile.
Always wish the female interviewer first. After you are seated, stop the constant shaking of legs. Lean slightly forward & keep your hands on the lap (not on the table). You may use your hands occasionally to express a point.
When Person-1 asks the question, look at him first while answering, look at other interviewers occasionally and finally end with Person-1. Same applies to Person-2, 3 or 4. Avoid too many errs., stammers or pauses in your sentences.
If you’re not sure about an answer, say ’’I’m sorry. I don’t know.’’ outright instead of mumbling something silly or fake.
Be short & simple, without any complex vocabulary. NO question of theirs requires an essay. 4-5 lines are more than enough, or you might just say something to regret later. Instead, ask ’’Sir/M’am, is there anything specific you wish to know about....(whatever question they asked)?’’
Some questions they ask may tempt you to pounce & wring their necks! Again, they are just testing your attitude. So, whatever the provocation, be cool & permanently paste that warm smile!
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